Refund and cancellation policy

Cancel anytime — it takes two clicks

Subscriptions are managed through the Stripe billing portal, reachable from yourSettings page. Cancel there and:

• Your Premium access continues until the end of the period you already paid for
• You are not charged again
• Your data stays exactly where it is — nothing is deleted when you downgrade

No retention flows, no "call us to cancel," no dark patterns. We track gacha spending for a living; we're not going to pull gacha tricks on you.

Monthly subscriptions — $9.99/mo

Monthly billing renews each month until you cancel. We don't offer partial refunds for time remaining in a month — cancel whenever, use Premium until the month ends.

Annual subscriptions — $79.99/yr

Within 14 days of your first annual charge, we'll refund it in full — just ask. After 14 days, annual plans aren't refunded pro-rata, but cancelling stops the next renewal and you keep Premium for the rest of the year you paid for.

Founding member lifetime — $49.99 one-time

Lifetime purchases have a 14-day refund window from the purchase date. After that, the purchase is final — it permanently occupies one of the 500 spots. If we ever discontinue GachaDex, we'll say so with at least 90 days' notice and provide full data export until shutdown.

How to request a refund

Email billing@gachadex.com from the address on your account with the word "refund" anywhere in the subject. That's the whole process. Approved refunds go back to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

Billing mistakes

Double-charged, charged after cancelling, or see anything that looks wrong? Email us and we'll refund erroneous charges in full, no questions and no time limit. Please contact us before opening a chargeback — disputes freeze the account while Stripe investigates, and email is faster.

Your statutory rights

If you live in the EU, UK, or anywhere else with consumer-protection laws granting withdrawal or refund rights, nothing in this policy limits them. Where this policy and local law differ, local law wins.

What happens to your data

• Downgrade. Nothing is deleted. History outside the free window is hidden, not removed, and reappears if you resubscribe.
• Account deletion. Your tracking data is removed; billing records are retained as required for tax and accounting law.
• Export first. You can export everything as JSON from Import & Export at any time, on any tier.